Covid-19 Update - Last updated 3/4/2020
We are working hard here at Aspen of Hereford to keep everything running as normally as possible while strictly adhering to all government guidelines.
Dispatch - Currently we are still dispatching orders as normal.
Delivery – We have extended our free delivery from the normal 2 days out to 3 to 5 days due to delays in various places around the country. All of our carriers have now switched to contactless delivery – they will sign scanners on your behalf and are requesting that if you see them arriving that you do not open the door and allow them to leave the parcel for you.
Returns - To help our customer self-isolate we are extending our returns period. Any purchase made from the 26/3/2020 has the return period extended to 30/6/2020. We will keep reviewing this date as the situation develops. We have also temporarily stopped offering exchanges due to reduced staff numbers in our returns team, if you have an exchange already set up with us this will still be honored and we will carry on to offer refunds as normal (please see the returns page for more details)
Customer Service – We are still answering emails and the phone, however refunds make take an extra day to be processed.
Our Team – Where possible we have taken steps to allow as many of our team as possible to work from home and are reducing contact between team members still working on site.
We will provide updates as soon as we hear more from the government or anything else changes.
From everyone here as Aspen of Hereford we wish you the best through these tough and unprecedented times