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Free shipping on all orders | Express delivery available on everything
Free shipping on all orders | Express delivery available on everything

Covid-19

Covid-19 Update - Last updated 15/7/2020

We are working hard here at Aspen of Hereford to keep everything running as normally as possible while strictly adhering to all government guidelines.

Dispatch - Currently we are still dispatching orders as normal.

Delivery – Our standard delivery is back to 3 days, we have been working with our shipping partners closely and have found the majority of deliveries are now being made as normal.  

All of our carriers have now switched to contactless delivery – they will sign scanners on your behalf and are requesting that if you see them arriving that you do not open the door and allow them to leave the parcel for you. 

We are seeing delays of up to 2 weeks in a small number of areas with the Royal Mail, but this is only in a small number of cases - Royal Mail is not used on any upgraded delivery orders

Returns - We have also temporarily stopped offering exchanges due to reduced staff numbers in our returns team, if you have an exchange already set up with us this will still be honored and we will carry on to offer refunds as normal (please see the returns page for more details). 

If you are self-isolating or in an area hit by a local lock down please let us know and we will be happy to extend the return period for you

Customer Service – We are still answering emails and the phone, however refunds make take an extra day to be processed.

Our Team – Where possible we have taken steps to allow as many of our team as possible to work from home and are reducing contact between team members still working on site.

We will provide updates as soon as we hear more from the government or anything else changes.

From everyone here as Aspen of Hereford we wish you the best through these tough and unprecedented times