Extended Christmas Returns
Any order placed on our website between 29th October 2025 and December 31st 2025 can be returned until 31st January 2025* or 60 days from the date of delivery, which ever is later.
Orders can be placed to an address other than the billing address and all orders are sent without any pricing information inside.
*Please note our standard returns policy (below) still applies
How long do I have to return my item?
You may return your item within 60 days of the day of delivery.
What can I return?
Any item that is new, unopened, and still has tags attached/original packaging.
How do I return my item?
- Include a note of;
- Name
- Delivery Address
- Order number (found in your order emails)
- Reason for the return
- Pack the item up as received including a copy of the note (please include the details as a note and not written on the packaging as this can be covered by additional carrier labels in transit)
- Return the item to;
Returns
Aspen of Hereford Ltd
Unit C5
Brunel Road
Leominster
HR6 0LX
My item is faulty/defective?
We are sorry to hear there is an issue with your order.
Please send an email over to hello@aspenofhereford.co.uk, letting us know if you would prefer a replacement or a refund and we will get it sorted for you!
When will I get my refund?
All refunds are processed in 2 working days of delivery of the item.
Can I exchange for another item?
We are not able to offer exchanges, please return your item as detailed above for a refund and place an order for the new item.
If you have any questions please email hello@aspenofhereford.co.uk or call us on 01568 610944 (Open 9am to 5pm - Monday to Friday - Excluding bank holidays)
Please bear in mind that shipping costs can only be reimbursed if agreed in writing before hand.