Skip to content
Free shipping on all orders | Express delivery available on everything
Free shipping on all orders | Express delivery available on everything

Returns

How long do I have to return my item?

You may return your item within 60 days of the day of delivery.

What can I return?

Any item that is new, unopened, and still has tags attached/original packaging.

How do I return my item?

  • Include a note of;
    • Name
    • Delivery Address
    • Order number (found in your order emails)
    • Reason for the return
  • Pack the item up as received including a copy of the note (please include the details as a note and not written on the packaging as this can be covered by additional carrier labels in transit)
  • Return the item to;

    Returns
    Aspen of Hereford Ltd
    Unit B2
    Brunel Road
    Leominster
    HR6 0LX

My item is faulty/defective?

We are sorry to hear there is an issue with your order.

Please send an email over to hello@aspenofhereford.co.uk, letting us know if you would prefer a replacement or a refund and we will get it sorted for you!

When will I get my refund?

All refunds are processed in 2 working days of delivery of the item.

Can I exchange for another item?

We are not able to offer exchanges, please return your item as detailed above for a refund and place an order for the new item.

 

If you have any questions please email hello@aspenofhereford.co.uk or call us on 01568 610944 (Open 9am to 5pm - Monday to Friday - Excuding bank holidays)

Please bear in mind that shipping costs can only be reimbursed if agreed in writing before hand.