Christmas - Any order placed on our website between 1st October 2020 and December 31st 2020 can be returned untill 31st January 2020*
*Please note our standard returns policy still applies
Covid-19 - If you have had trouble returning an item within in the time frame due to self isolating please send us an email and we will be happy to help you out - email@example.com
Items need to be as received, unused and in original packaging with all labels attached.
Please contact us before returning an item.
When you return an item please ensure it is securely packaged. Once your item is back with us we aim to process the return within 2 working days.
In the unfortunate & unlikely event that you receive a faulty item please contact us before returning it as we are unable to return any costs incurred during returning the item, unless previously agreed by an email from our customer service team.
Contact us via: firstname.lastname@example.org
With a note of your name and order number
Aspen of Hereford Limited