How long do I have to return my item?
You may return your item within 60 days of the day of delivery.
What can I return?
Any item that is new, unopened, and still has tags attached/original packaging.
How do I return my item?
- Include a note of;
- Delivery Address
- Order number (found in your order emails)
- Reason for the return
- Pack the item up as received including a copy of the note (please include the details as a note and not written on the packaging as this can be covered by additional carrier labels in transit)
- Return the item to;
Aspen of Hereford Ltd
My item is faulty/defective?
We are sorry to hear there is an issue with your order.
Please send an email over to firstname.lastname@example.org, letting us know if you would prefer a replacement or a refund and we will get it sorted for you!
When will I get my refund?
All refunds are processed in 2 working days of delivery of the item.
Can I exchange for another item?
We are not able to offer exchanges, please return your item as detailed above for a refund and place an order for the new item.
If you have any questions please email email@example.com or call us on 01568 610944 (Open 9am to 5pm - Monday to Friday - Excuding bank holidays)
Please bear in mind that shipping costs can only be reimbursed if agreed in writing before hand.